Terms and Conditions
1. Service Scope & Engagements
Aerovix delivers software engineering services, including Dedicated Engineering Pods, Fixed-Scope Sprint Deliveries, and Managed Cloud Architecture Retainers. All deliverables are governed by formal Statement of Work (SOW) documents agreed upon prior to project initiation.
2. Intellectual Property Rights
Unless expressly stated otherwise in an SOW, upon full receipt of payment, all intellectual property, source code repositories, design assets, and architecture specifications developed specifically for the client belong exclusively to the client.
3. Warranty & Bug-Fix Period
All software releases undergo rigorous automated unit, integration, and security testing. Aerovix provides a standard 30-day post-launch warranty period during which any defects or deviation from accepted functional specifications are remediated at zero additional cost.
4. Service Level Agreements (SLA)
For clients enrolled in our Cloud & Enterprise Retainers, we maintain guaranteed 99.99% uptime availability for deployed infrastructure and a maximum 1-hour critical response window for severity-1 production incidents.
5. Governing Law & Dispute Resolution
Depending on the contracting entity, agreements are governed by the commercial laws of the Dubai International Financial Centre (DIFC), the courts of Riyadh, the laws of Ireland (for European engagements), or the High Court of Auckland, New Zealand.